If you’re hunting for a new UK online casino, lucky twice casino is one of those operators that leaves you scratching your head. On one hand, the email support is shockingly fast. On the other, the welcome bonus is negative value, and the page load speed is sluggish. Our team tested it against 133 other UK casinos, and the results are a study in contradiction.
Welcome Bonus – A Dud for New Players
Lucky Twice’s welcome offer is a match bonus plus 50 bonus spins. Sounds decent? It’s not. When we ran our standard £100 first deposit test, the actual bonus value came out at -£32.74. That’s right – you lose money after meeting the wagering requirements. The bonus spins carry a 40x playthrough and a max RTP of only 91.25%, which drags the whole package down. No no-deposit bonus is offered either. Out of 133 casinos, this welcome package ranked 89th and earned just 1 star. If you’re after a decent first deposit bonus, look elsewhere.
Customer Support – Fast Emails, Limited Live Chat
Here’s where Lucky Twice shines. Email response time averaged 6 minutes – that’s over 20 hours faster than the UK average. Only 9 casinos replied quicker. However, the reply rate was only 80%, meaning one in five emails went unanswered in our test. That’s 20% below the national average. Live chat is available but only from 9am to 10pm weekdays and 11am to 10pm weekends. No phone support. Overall, customer support earned a solid 4 out of 5 stars – a bright spot.
- Email response time: 6 minutes (10th out of 133)
- Email reply rate: 80% (below average)
- Live chat hours: Monday-Friday 9am-10pm, weekends 11am-10pm
- Phone support: None
Game Library – Decent Size, No Sports Betting
With 1,548 games on offer, Lucky Twice sits just above the UK average of 1,545. You’ll find slots, roulette, blackjack, live casino, poker, and bingo. But if you want sports betting, live betting, fantasy sports, or horse racing, you’re out of luck. That lack of variety cost it in our game selection test, where it placed 47th with 4.5 stars. For a pure casino player, the library is fine. For a punter who wants it all, it’s limited.
Website Speed – Slow Enough to Notice
Page load speed averaged 2.90 seconds – a whisker below the national average of 3.10, but still slow enough to rank 89th out of 133 casinos. In a world where every second counts, Lucky Twice won’t win any prizes for speed. It earned just 2.5 stars in this category.
Overall Verdict – A Middle-of-the-Pack Casino
When we weighted all test results, Lucky Twice landed at 72nd place overall. The welcome bonus and slow speed dragged the score down, while customer support and game selection pulled it up. The average star rating was just under 2 out of 5. If you value fast email replies and a solid game library, it might work for you. But if you care about a profitable bonus or a snappy site, skip it.
Practical takeaway: Use Lucky Twice for its quick email support and 1,500+ games, but never take the welcome bonus – you’ll end up worse off. And be ready to wait for pages to load. If that trade-off doesn’t sit well, there are better all-rounders in the UK market.